Shipping Policy

STANDARD DOMESTIC DELIVERY

Postage Partners: Australia Post
Delivery Timeframe: 5-8 Business Days (once dispatched)
Cost: $13.99 flat rate nation-wide, fully tracked

EXPRESS DOMESTIC DELIVERY

Postage Partners: Australia Post
Delivery Timeframe: 1-3 Business Days (once dispatched)
Cost: $17.99 flat rate nation-wide, fully tracked

There is no additional coverage taken out on shipments. If you would like additional coverage please get in contact with us and we can estimate it for you.

The Payments we accept are:

• Most Major Credit Cards
• Debit Cards, and
• PayPal.

DELIVERY ADDRESS

Orders are only dispatched to the shipping address provided at checkout. Customers are responsible for ensuring that the correct address has been provided at the time of completing checkout. If you believe that you have incorrectly entered your shipping details, please contact us as soon as possible. We may be able to update your details if your order has not been sent, or we may be able to assist you with requesting a redirect to your correct address. We cannot guarantee whether a redirect will occur, especially if your parcel has already been delivered to the address you provided at the time of ordering, or that it is in the process of being returned to us. We cannot recover orders that have been delivered.

Occasionally due to circumstances outside Kado Collective's control, delivery delays may occur.

If you believe there has been an issue with your delivery, please contact Customer Care via email within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

UNDELIVERED ORDERS RETURNED TO US

If an order is returned to us for reasons such as attempted delivery, incorrect address, receiver not recognised at the address, or denying any customs fees that may be applicable, we may hold on to the order for up to 7 days. The customer is responsible to provide us with written notice that their order was not received. A request maybe made for an order to be redelivered to a new address. In such an event, the customer will be responsible to cover the costs of the return shipping fee we incur, as well as an additional shipping fee relative to the original shipping method (for free delivery, standard shipping fee applies) to resend the order.

If a customer decides not to have their order redelivered, or we do not receive any notice within 7 days of the order being returned to us, it will be forfeited and deemed abandoned. The hold will no longer apply, where the items in the order (presuming they are sellable), will be restocked and relisted on the website to be sold. No refund or store credit will apply for abandoned goods.